image

image
   
 
Return Policy
Our risk free policy...Please read the entire page.

We completely understand that there are times when our products may not work for you as you had hoped and for that reason we have a rather liberal return policy.  In fact, we are the only company that sells leather repair kits that allow you to test our products and if they don't work for you, you can return them, no questions asked.  All we ask it that you adhere to our return policy.

Be sure to test the color
To test the color, dip a cotton swap like a Q-tip into the bottle of Color Flex (one is included) instead of pouring the color into the foam tray.  In an inconspicuous area, apply the color in a circular motion, about the size of a quarter.  Be sure to let it dry completely.  If it's not a perfect match, but close, you can always blend it into the surrounding area.  If it's way off, you can either exchange it, return it or tint it with our tinting colors.

Please note, we cannot guarantee that the color of Color Flex that you choose will match the item you are trying to repair or recolor.  Color selection is ultimately the responsibility of the customer.
  • 100% refund (less shipping) if returned within 60 days from delivery confirmation.
    This applies if your return postmark is dated within 60 days of receiving your order from us if...the amount of product used does not exceed the level shown in the photos below by the red arrow.
    If you use beyond these levels, the kit or products are not returnable regardless of time period.

    Repair compound limit photo loading...  
    IMPORTANT!  All items must be returned in resalable condition.

  • Returns after 60 days from delivery confirmation:  No refund. No exceptions.
    This applies if your return postmark is dated after 60 days of receiving your order from us.

  • Missing parts:
    Kits or individual products that are returned to us that are missing parts or are not in resalable condition,
    the following per item replacement fee will be deducted from your refund. 

    Color Flex rebottling (if there's color on the label): $2.50

    Application tool (palette knife) $2.00

    Sponge applicator: $1.00 each

    Repair compound:  We cannot rebottle our repair compound, if it is not returned in resalable condition, the retail price for an individual jar will be deducted from your refund. 
     
    *Per item replacement fees do not apply to alcohol towels, sub-patch material, sandpaper or paint tray.
    *We photo document any returns that are not resalable and will provide copies for you if needed.

  • Partial returns:  Are not returnable.
    Meaning, if you purchase a complete kit, you cannot return just the individual products (Color Flex or repair compound) and expect a refund.

  • Following the return packaging intructions:
    If you do not follow the return packaging instructions indicated on the return form and the contents leak, please be aware that you may not receive any refund if the products are not resalable.

  • Restocking Fee on large orders (over $120.00):
    25% (not including shipping).

  • Shipping Fees:
    All shipping charges to return merchandise back to us must be paid by the returnee unless there was an error on our part.
     
    If returning a product, we recommend that you choose a method that includes "Delivery  Confirmation" as we cannot be held responsible for packages that have not been delivered to us. 

  • Refunds:
    Refunds are applied to your account after we receive your return. 
    Please allow two weeks for you refund to be applied.  This is not necessarily how long it will take, but in the event that we are busy, it may.

  • Canceling after shipment etc.
    If you cancel your order after it has been shipped, refuse delivery, simply not claim your package, or if it's returned to us because of an incorrect shipping address, you will not be credited for the original shipping cost or the return shipping cost and will be charged a 25% restocking fee.


    This return policy is subject to change without notice.

 

 

 

 

 

 

 

 

 

 

 

 


image