|
Repair Kit
|
|
Return Policy - Links to Exchange
and Return Forms |
- Returns accepted
within 30 days of receipt.
Exchanges accepted within 60 days of receipt.
- BE SURE TO
READ THIS: All items must be returned
in good, re-saleable condition...no exceptions.
Please...test the products in small quantities so in
the event that you decide they are not going to work for you, you'll
be able to return them. We fully expect you to use a small
amount for testing purposes so please don't worry about using
some of it. However, if you use in excess of 25% of any of
the products (excluding sandpaper and sub-patch material), they will
not be returnable. Do not expect to receive a
refund if you send back dirty brushes or bottles with color drips on
the bottle. These are not considered "re-saleable". In
other words, be sure the bottles or jars have any spills wiped off
and are tightly capped, and wash and dry the brushes.
- A color exchange is
for a "like" color - Example: Black for Charcoal. Not
Black for Red as Red is a completely different color. Red
would be treated as a purchase not an exchange.
- Complete kits are
NOT exchangeable only Color Flex is. PLEASE only return
only the bottle of Color Flex for exchange. We will return
your original products (used or unused) that you send, not
replacements.
- There is a 20%
restocking fee on returns but not on exchanges.
Products returned that have greatly exceeded the 30 day grace period
will, at our discretion, be either be charged a 50% restocking fee
or not refunded. Time period is based on your return postage
shipping date, not when we actually receive the return.
- Shipping fees are
not refundable.
All shipping charges to return merchandise back to us must be paid
by the returnee.
We do not reimburse shipping charges on returned merchandise back to
us unless the error was on our part.
NOTE:
If you cancel your order after it has been shipped, refuse
delivery, returned to us because of an incorrect shipping address,
or simply not claim your package, you will not be credited for the
original shipping cost or the return shipping cost and will be
charged the restocking fee.
|
|
Exchange Information |
Return Information |
- Easy to exchange
Color Flex colors.
- Pay for shipping
online and we'll email you your shipping label.
- No need to make
an extra trip to the post office. Just schedule home pick
up...it's free!
- It's the fastest
way to make an exchange.
Go to our Exchange Form here
|
- Fill out the
online form and include it with your return.
- You must include
the invoice number located in the top right hand corner of the
invoice that came with your order (in red text)
- We recommend
that you use Delivery Confirmation as we can't be responsible
for packages that we don't receive.
Go to our Return Form here
|
|
|
