• Returns accepted within 30 days of receipt.
   
• All items must be returned in good, resale condition.  We fully expect you to use a small amount for testing purposes so please don't worry about using some of it.  If you use in excess of 25% of the product, it will not be returnable.
   
• A color exchange is for a "like" color - Example: Black for Charcoal.  Not  Black for Red as Red is a completely different color.  Red would be treated as a purchase not an exchange.
   
• Complete kits are NOT exchangeable only Color Flex is.  PLEASE only return only the bottle of Color Flex for exchange.  We will return your original products (used or unused) that you send, not replacements.
   
• Exchanged merchandise will be charged shipping on the return order.  The return shipping fee will be applied to your account using the payment method from your original purchase.
   
• There is a 20% restocking fee on returns but not on exchanges.  
  Products returned that have greatly exceeded the 30 day grace period will, at our discretion, be either be charged a 50% restocking fee or not refunded.  Time period is based on your return postage shipping date, not when we actually receive the return.
  
  NOTE:  If you cancel your order after it has been shipped, refuse delivery, or not claim your package, you will not be credited for the original shipping cost or the return shipping cost and will be charged the restocking fee. 

> Please use our return form. This will insure that your return is processed or credited quickly. 

• Fill out the online form and include it with your return or exchange. 
   
• You must include the invoice number located in the top right hand corner of the invoice that came with your order  (in red text)
   
•  PLEASE make sure that all bottles and jars are tightly capped.
   
• We recommend that you use Delivery Confirmation as we can't be responsible for packages that we don't receive.
   
• Return shipping fees will be added to the credit card you submitted with your original order.
  PayPal customers will receive an email notice with instructions on payment.

>  Go to our return form