Return Policy

Home/Return Policy
Return Policy 2017-05-19T16:03:16+00:00

 

 

We’re so confident that you’ll be happy with our products that we encourage you to test a  small amount.  If you then
decide that they are not going to work for you, simply return them…no questions asked. 


However,  before sending them back,  please give us the opportunity to help resolve the problem if we can.  Email or phone 707-457-7896


 

  • Returns accepted within 60 days of delivery date.
    No returns will be accepted 60 days after delivery date, no exceptions.
    Shipping fees are not refundable.
  •  Returns are subject to a 15% restocking fee.  Any missing parts will be subject to a per item fee.  Missing parts fee does not apply to sand paper or sub-patch material.

  • Shipping Cost
    Shipping cost to return merchandise back to us must be paid by the returnee unless there was an error on our part.  When returning a product, we recommend that you choose a method that includes “Delivery  Confirmation” as we cannot be held responsible for packages that have not been delivered to us.

  • Refunds
    Refunds are applied to whichever method of payment you used at time of purchase (credit card or PayPal) after we receive your return.    Please allow two weeks for you refund to be applied.  This is not necessarily how long it will take, but in the event that we are busy, it may.

  • Canceling after shipment etc.
    If you cancel your order after it has been shipped, refuse delivery, simply not claim your package, or if it’s returned to us because of an incorrect shipping address, you will not be credited for the original shipping cost or the return shipping cost and will be charged a 25% restocking fee. This return policy is subject to change without notice.