This return policy is subject to change without notice. Clairification update 1/23/2018
Accepted within 60 days of delivery. No refunds after 60 days from delivery, no exceptions.
Products must be in resale condition.
If more than a minimal amount (10%) of any products is used, no refund will be issued.
Return Form Instructions must be followed. If not, and your return is received at our facility in non-resale condition, you will not be eligible for a refund.
Returns received in resale condition are subject to a 15% restocking fee.
Missing parts will be subject to a per item fee on top of the restocking fee. Missing parts fee does not apply to sand paper or sub-patch material.
Individual parts included in the Leather Repair Kit are not returnable.
Shipping fees are not refundable.
All returns are photo documented.
Shipping cost to return merchandise back to us must be paid by the returnee unless there was an error on our part. When returning a product, we recommend that you choose a method that includes “Delivery Confirmation” as we cannot be held responsible for packages that have not been delivered to us.
Refunds are applied to whichever method of payment you used at time of purchase (credit card or PayPal) after we receive your return. Please allow two weeks for you refund to be applied. This is not necessarily how long it will take, but in the event that we are busy, it may.
- Canceling after shipment etc.
If you cancel your order after it has been shipped, refuse delivery, simply not claim your package, or if it’s returned to us because of an incorrect shipping address, you will not be credited for the original shipping cost or the return shipping cost and will be charged a 25% restocking fee.